Shipping policy

Effective Date: 2026-03-01

1. Introduction

Backyard Living Outfitter is a brand owned and operated by JM Brands Co LLC. We provide a clear and consistent shipping experience. This policy explains how we ship orders placed on backyardlivingoutfitter.com.

Orders are fulfilled from authorized U.S.-based warehouses and shipped directly to the address you provide at checkout. Once your order is placed and processed, it is prepared for dispatch and handed to the carrier. Delivery timelines reflect standard processing and carrier transit schedules within the contiguous United States.

  • Service name: Economy Shipping
  • Shipping cost: Free on orders $100.00 and above; $60.00 flat rate on orders below $100.00
  • Delivery time: 3 to 9 business days total
  • Destination: Contiguous United States only (excludes Alaska, Hawaii, and U.S. territories)
  • Coverage: All products unless a product page states otherwise

2. Shipping Destinations

Contiguous United States

  • We ship to addresses within the contiguous United States only (excludes Alaska, Hawaii, and U.S. territories)
  • We do not ship to P.O. boxes that cannot accept carrier delivery
  • Orders outside the contiguous United States will not be fulfilled

3. Shipping Costs

We offer straightforward shipping rates with no hidden fees. Shipping costs are calculated based on your order subtotal before taxes:

  • Orders $100.00 and above: Free Standard Shipping
  • Orders below $100.00: Flat rate of $60.00

Your applicable shipping cost will be clearly displayed at checkout prior to payment. Local taxes may apply at checkout as required by law.

4. Order Handling and Delivery Time

Total delivery time is 3 to 9 business days from the time you place your order. This total includes our handling time and the carrier's transit time. Business days are Monday through Friday, excluding holidays.

Orders placed by 2:00 PM CST on business days are processed the same day. Orders placed after 2:00 PM CST or on weekends and holidays will be processed the next business day.

If an item requires additional processing time, the product page will display a note that overrides the general delivery window above.

5. Shipping Methods and Carriers

Orders are shipped via trusted national carriers. Depending on the destination and package size, we may use USPS, UPS, FedEx, or a comparable carrier service.

Shipment Tracking

Every shipment includes tracking. You will receive a tracking link by email once your order has shipped.

Damage or Loss in Transit

If your shipment is lost or arrives damaged in transit, please contact us promptly so we can investigate with the carrier and arrange a replacement or refund as appropriate.

6. Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number and a direct link to monitor your delivery status in real time.

7. Delivery Issues

Delayed or Lost Packages

If your delivery has not arrived within the 3 to 9 business day window, please contact our support team promptly:

Marked Delivered but Not Received

If your tracking shows "delivered" but you have not received your package, we recommend the following steps:

  • Verify the shipping address on your order confirmation
  • Check with neighbors, building management, or a secure delivery location nearby
  • Contact us so we can open a trace with the carrier on your behalf

Damaged Packages

If your order arrives damaged, please take the following steps immediately:

Upon review, we will arrange a replacement or issue a refund as appropriate.

8. Missing Items

If an item is missing from your shipment, please contact us within 7 days of delivery with your order number and a description of the missing item(s). We will promptly ship the missing item or issue a refund at our discretion.

9. Returns and Refunds

We accept returns within 30 days of delivery for most items. Returned items must be unused, undamaged, and in their original packaging. Certain items may be ineligible for return. Please refer to our full Return and Refund Policy for complete details.

  • Return shipping: The customer is responsible for return shipping costs unless the item arrived defective, damaged, or incorrect
  • Refund timing: Refunds are processed within 7 business days of receiving the returned item, to the original payment method

10. Address Accuracy

Please review your shipping address carefully before completing checkout. JM Brands Co LLC, operating as Backyard Living Outfitter, is not responsible for failed or misdirected deliveries resulting from an incorrectly entered address.

If a package is returned to us due to an address error, we will contact you to arrange reshipment. Additional shipping fees may apply.

11. Contact

  • Company: JM Brands Co LLC (operating as Backyard Living Outfitter)
  • Email: support@backyardlivingoutfitter.com
  • Phone: 1-651-413-7010
  • Address: 202 N Cedar Ave, Suite #1, Owatonna MN 55060, United States
  • Service hours: Monday to Friday, 9 AM to 5 PM CST

12. Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will take effect immediately upon being posted to this page. We encourage you to review this policy periodically.

Thank you for shopping with Backyard Living Outfitter — a brand by JM Brands Co LLC.